Customer Feedback Collection
Collect actionable feedback at scale with conversational surveys that feel like real conversations, not forms.
The Problem
Survey Fatigue and Low Completion Rates
Traditional surveys overwhelm users with long, boring forms. Completion rates average 10-15%. Most users abandon after seeing the first page of questions.
Generic Questions Miss Context
Static surveys ask the same questions to everyone. Enterprise customers see the same survey as free users, missing opportunities for targeted feedback.
Data Collection Without Actionability
Spreadsheets full of feedback with no clear insights. Product teams spend hours reading responses without knowing what to prioritize or fix first.
DialogKit Solution
Conversational Surveys That Feel Natural
One question at a time. Natural, conversational tone. Users don't feel like they're filling out a survey—they're having a conversation. Completion rates jump to 40%+.
Context-Aware Conditional Logic
Show different questions based on user segment, product usage, or previous responses. Power users see feature requests, new users see onboarding feedback.
Real-Time Sentiment Analysis
Automatically categorize feedback by sentiment and topic. Identify trends, flag urgent issues, and surface actionable insights without manual analysis.
How It Works
Trigger Feedback at the Right Moment
Show surveys after key events—product purchase, support ticket resolution, feature usage, or milestone achievements. Collect feedback when context is fresh.
Adapt Questions Based on Responses
If a user rates experience low, ask why. If they rate it high, ask what they liked most. Conditional logic makes surveys feel personalized, not robotic.
Analyze and Act on Insights
View feedback trends in real-time dashboards. Filter by sentiment, product area, or user segment. Route urgent issues to support or product teams automatically.
The Economics
| Approach | Cost | Completion Rate | Actionability |
|---|---|---|---|
| Typeform | $25-$83/month | 15-20% | Manual analysis required |
| SurveyMonkey | $25-$99/month | 10-15% | Export to spreadsheets |
| DialogKit | $0.30/completion | 40%+ | Real-time insights, auto-routing |
At 500 survey sends with DialogKit's 40% completion rate, you get 200 responses for $60. Typeform at $83/month gets 75-100 responses with worse targeting.
Common Feedback Scenarios
Post-Purchase NPS
Send NPS surveys after purchase or onboarding. Promoters are asked for testimonials, detractors are routed to support teams for immediate follow-up.
Feature Request Collection
Ask power users what features they need. Conditional logic shows different options based on their current plan or product usage patterns.
Churn Prevention Surveys
Trigger feedback flows when users show churn signals. Identify pain points, offer solutions, and route urgent cases to customer success teams.
Start collecting better feedback
First 20 survey completions free. No credit card required.
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