E-commerce Support Automation
Reduce cart abandonment and support tickets with intelligent product recommendations and 24/7 order assistance.
The Problem
High Cart Abandonment Rates
70% of shoppers abandon carts. Most leave because they have questions about shipping, sizing, compatibility, or returns that go unanswered.
Overwhelmed Support Teams
Support queues fill with repetitive questions—order status, return policies, size charts. Teams waste time on answers that could be automated.
Missed Cross-Sell Opportunities
Customers buy individual products without knowing about complementary items. No personalized recommendations at the right moment.
DialogKit Solution
Proactive Cart Abandonment Recovery
Detect when shoppers linger on product pages or add items without checking out. Trigger conversational flows that answer questions, offer discounts, or provide shipping estimates.
Automated Order Tracking and Returns
Customers ask "Where's my order?" and get instant tracking updates via conversational flow. Returns are initiated without human intervention, reducing support workload.
Smart Product Recommendations
Ask about use case, preferences, or budget. Recommend products based on responses. "Looking for running shoes? What's your terrain—road or trail?" Then suggest matching gear.
How It Works
Detect Shopping Behavior
Trigger flows based on user actions—abandoned cart, product page views, size guide clicks, checkout hesitation. Engage shoppers at decision moments.
Answer Questions Conversationally
Flow asks "What can I help with?" Shopper selects "Shipping time" or "Size help." Conditional logic provides instant answers without live agents.
Guide to Purchase or Escalate
If flow resolves the issue, shopper returns to checkout. If question is complex, flow collects details and routes to human support with full context.
The Economics
| Metric | Before DialogKit | After DialogKit | Impact |
|---|---|---|---|
| Cart Abandonment | 70% | 55% | 21% reduction |
| Support Tickets | 500/month | 300/month | 40% reduction |
| Avg Order Value | $75 | $90 | 20% increase |
| Monthly Cost | $3,000 (live chat) | $150 (500 interactions × $0.30) | $2,850 saved |
For a store doing $100K/month in revenue, reducing cart abandonment by 21% adds $21K/month in recovered sales. DialogKit pays for itself 140x over.
Common E-commerce Flows
Size and Fit Assistance
"What size should I order?" Flow asks for height, weight, fit preference. Recommends size based on product-specific charts. Reduces returns by 30%.
Order Status and Tracking
Customer enters order number, flow fetches tracking info from your system via API. Provides updates, delivery estimates, and carrier links instantly.
Product Finder Quizzes
"Find your perfect skincare routine." Ask about skin type, concerns, budget. Recommend products based on responses. Increase AOV by guiding shoppers to bundles.
Reduce cart abandonment today
Start with 20 free conversions. No credit card required.
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