Internal Helpdesk Automation
Streamline IT and HR support with conversational flows that route requests to the right team instantly.
The Problem
Generic Support Email Creates Chaos
All requests go to support@company.com. IT gets HR questions, HR gets IT questions. Tickets sit unassigned while employees wait for help.
Repetitive Questions Waste Agent Time
80% of helpdesk tickets are repetitive—password resets, VPN access, PTO requests, expense submissions. Agents answer the same questions daily.
No Self-Service Options
Employees create tickets for simple issues they could resolve themselves. Knowledge bases exist but are hard to navigate. Everyone defaults to email.
DialogKit Solution
Intelligent Request Routing
Conversational flow asks "What do you need help with?" IT issues route to IT, HR questions to HR, facilities requests to operations. Instant triage with no manual sorting.
Automated Self-Service for Common Issues
Password reset? Flow generates reset link instantly. VPN instructions? Flow provides step-by-step guide. PTO request? Flow captures details and submits to approval system.
Context-Rich Escalation
When flow can't resolve the issue, it collects all relevant details—device type, error message, urgency, preferred contact method—and creates a ticket with full context.
How It Works
Employee Describes Issue
Flow asks "What type of issue?" Options: IT (hardware, software, access), HR (payroll, PTO, benefits), Facilities (desk, supplies, office). Employee selects category.
Flow Attempts Self-Service First
For common issues, flow provides immediate solutions. Password reset link, VPN setup guide, PTO policy doc. 60% of requests resolve without human intervention.
Smart Routing for Complex Issues
If self-service doesn't work, flow collects details (device, error message, urgency) and routes to the right team. Urgent issues escalate immediately.
The Economics
| Metric | Before DialogKit | After DialogKit | Impact |
|---|---|---|---|
| Tickets/Month | 1,000 | 400 | 60% reduction |
| Avg Resolution Time | 4 hours | 15 minutes (self-service) | 94% faster |
| Agent Hours Saved | 0 | 300 hours/month | $15K saved |
| Monthly Cost | $0 (manual routing) | $300 (1,000 interactions × $0.30) | 50x ROI |
For a 200-person company, saving 300 agent hours at $50/hour = $15K/month saved. DialogKit costs $300, delivering a 50x return on investment.
Common Helpdesk Flows
IT Support Triage
Hardware issue? Collect device type, serial number, error description. Software issue? Provide troubleshooting steps first, escalate if unresolved.
HR Request Automation
PTO requests, benefits questions, payroll inquiries. Flow routes to HRIS system or HR team based on request type. Urgent issues (payroll errors) escalate immediately.
Onboarding Support
New hires ask about equipment, access, first-day logistics. Flow provides onboarding checklist, setup guides, and contacts for specific questions.
Automate your internal helpdesk
Start with 20 free conversions. No credit card required.
Get Started Free